Harvey’s shifting to ‘To Go’ Service to continue serving loyal guests in light of COVID-19

Posted Tuesday March 17, 2020

 

 

Beginning today, all Harvey’s locations across Canada will begin shifting to a temporary ‘To Go’ service model. This will include enhancing take-out, drive-thru and delivery services while closing dining room seating.

“We have been following the COVID-19 situation closely and our priority remains fixed on the health and well-being of our guests and team members,” said David Colebrook, Chief Operating Officer, Harvey’s Canada. “Moving to this temporary model will allow us to support social distancing while still being able to serve our loyal guests.” 

From March 17, guests can enjoy Harvey’s in one of the following ways:

  • Download the Harvey’s App for mobile & pay ahead orders

  • Order delivery through DoorDash, UberEats or Skip the Dishes

  • Order in restaurants for take-out only and in Drive-thrus where available

In these challenging times, Harvey’s is pleased to have service options that allow guests to enjoy their favourite burgers while maintaining their social distance.

 


 

Navigating through COVID-19

Posted Friday March 13, 2020

 

 

To our Valued Guests,

We are watching closely as the global situation with COVID-19 continues to evolve. I wanted to reach out to you personally to let you know what we’re doing to manage and combat this or any other virus.


The health and safety of our Guests and Teammates continues to be our highest priority


Our highest priority is the health and safety of our Guests, as well as our Teammates and those in our network including our suppliers and delivery partners. We have been in regular communication with all of our teams across our network around the following protocols that support everyone’s health and wellbeing:

  • Reinforcing our already rigorous standards and operating procedures for food safety and personal hygiene.
  • Working closely with our delivery partners and our own network of drivers to ensure frequent hand washing, using hand sanitizer for every delivery and sanitizing their vehicles and delivery bags.
  • Continual sanitation of all high touch surfaces in our restaurants including seats, tables, menus, pay pads, etc.


We are following the guidance of government and health authorities


In early January, we established a task force to monitor the situation, ensuring that our standards were being strictly adhered to and that we had the right action plans in place. Our approach has been one of swift, measured action. We are closely following the direction of the Public Health Agency of Canada (PHAC) which maintains a low public health risk advisory for Canada at this time. And with several restaurants around the Globe, our international locations are being guided by their local governments, along with our support.


We are also monitoring our teams’ health very closely and have put support systems in place to help anyone who may become affected by the virus so their number one focus is getting better.

We are committed to delivering excellent guest experiences, regardless of how you choose to dine with us

If you see our team wiping down payment terminals, cash registers, countertops and door handles, please know this is an effort to reduce any risk. As the situation evolves, you may see our restaurants implementing new measures to prevent the further spread of COVID-19. We will continue to do everything we can, always with the goal of creating the best guest experience possible and to give you and our teams peace of mind, regardless of how you choose to dine with us; through our dining rooms, take-out or delivery.

For 137 years, Canadians have been placing their trust in us. We take that very seriously and will never do anything to violate that trust.



Frank Hennessey
CEO, Recipe Unlimited Corporation